FAQ

Do you offer returns and exchanges?

Yes, returns and exchanges are possible in line with our return policy. All conditions, timeframes, and instructions can be found on the Returns & Exchanges page.

What are your delivery times?

All orders are handled by our US-based fulfilment partner. Orders to the United States are fulfilled from the United States, while orders to Europe are fulfilled from Asia by the same fulfillment partner. Estimated delivery times are three to seven business days for the United States, seven to ten business days for Europe, and seven to twenty-one business days for worldwide destinations. Delivery times are estimates and may vary due to production times, customs processing, local carriers, and local circumstances.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a Track & Trace link. This link allows you to follow your shipment until it arrives.

Can I change or cancel my order after placing it?

Orders are processed quickly to ensure fast delivery, which means changes or cancellations are usually not possible. If you contact us within one hour after placing your order and include your order number, we will do our best to help.

What is your average response time?

Our customer support team is available from Monday to Friday. We aim to respond to all inquiries within twenty-four hours.

Do you offer a size guide?

Yes, a detailed size guide with measurements is available on the Size Guide page to help you choose the right size before ordering.

Are your products made from organic materials?

We use responsibly sourced materials for our products. Where possible, organic cotton is used as part of our production process.

How do your products fit?

Our clothing is designed with an oversized, unisex fit. If you prefer a looser or more relaxed fit, we recommend choosing one size up.

What materials are used for your products?

Our products are made from high-quality cotton that is soft to the touch, durable, and responsibly sourced.

Where are your products made?

All products are printed and shipped locally from Overijssel in the Netherlands, in cooperation with ethical and reliable production partners.

Which payment methods do you accept?

We offer several secure payment options, including PayPal, credit cards such as Visa, MasterCard and American Express, Apple Pay, Google Pay, Shop Pay, Bancontact, and SOFORT. Available payment methods may vary depending on your country.

Is my payment secure?

Yes, all payments are processed through Shopify Payments and protected with SSL encryption and fraud-prevention systems.

Can I pay later?

At the moment, buy-now-pay-later options are not available. We are actively working on adding these payment methods in the future.

Will I receive a receipt or invoice?

Yes, after completing your purchase you will receive an order confirmation email that includes your receipt.

My payment failed. What should I do?

If your payment does not go through, please try a different payment method or clear your browser’s cache and cookies. If the issue continues, contact our customer support team for assistance.

Can I use discount codes or gift cards?

Yes, discount codes and gift cards can be applied during checkout before completing your payment.

I still have a question. How can I contact you?

If your question is not answered on this page, you can contact our customer support team via the contact page. We are happy to assist you.