Privacy Policy
Last updated: June 23, 2025
This Privacy Policy explains how Culture Galaxy (Ecomventure OV B.V., registered in the Netherlands) collects, uses, stores, and protects your personal data when you visit or make a purchase from our website: www.culture-galaxy.com.
1. Who we are
This website is operated by:
Culture Galaxy
Operated by: Ecomventure OV B.V.
📍 Elsenerstraat 30A, The Netherlands
📧 info@culture-galaxy.com
KvK (Chamber of Commerce): 94022224
VAT: NL866607547B01
We are the data controller under the General Data Protection Regulation (GDPR).
2. What personal data we collect
We may collect the following information when you visit or interact with our website:
- Full name
- Email address
- Billing and shipping address
- Phone number (if provided)
- Payment details (processed securely via Shopify Payments)
- IP address and browser/device information
- Order and return history
- Cookie and tracking data (see our Cookie Policy)
3. Why we collect your data (Purpose & legal basis)
We process your personal data only when there is a valid legal basis, as required by the GDPR. These include:
| Purpose | Legal Basis |
|---|---|
| To process your order | Contract performance |
| To handle payments and shipping | Contract performance |
| To manage customer service | Legitimate interest |
| To comply with tax and accounting laws | Legal obligation |
| To send marketing emails (if opted in) | Consent |
| To improve our website (analytics) | Legitimate interest / consent |
4. Data sharing and processors
We do not sell your personal data. We only share your data with third parties who help us operate our webshop, such as:
- Shopify (e-commerce platform & hosting)
- Payment processors (Shopify Payments, credit card providers)
- Shipping providers (for delivery of your order)
- Email service providers (for order updates or newsletters)
- Analytics and tracking tools (e.g., Google Analytics, Meta Ads)
All third parties are contractually bound to process your data only on our behalf and in accordance with the GDPR.
5. Cookies and similar technologies
We use cookies to:
- Keep your shopping cart functioning
- Analyse website usage and improve performance
- Show you personalised content or ads (if consented)
You can manage or withdraw your cookie consent at any time via our [Cookie Settings] or your browser.
See our full Cookie Policy for more information.
6. Your rights under the GDPR
As a resident of the European Economic Area (EEA), you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure ("right to be forgotten")
- Restrict or object to data processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with your national Data Protection Authority (e.g., in NL: Autoriteit Persoonsgegevens)
You can exercise these rights by emailing info@culture-galaxy.com.
7. Data retention
We store your personal data only as long as necessary to:
- Fulfil your order
- Meet legal obligations (e.g. tax and accounting – up to 7 years)
- Handle customer service and returns
After that, your data will be securely deleted or anonymised.
8. Data security
We take data protection seriously and use appropriate technical and organisational measures, including:
- Encrypted checkout (SSL)
- Secure servers via Shopify
- Access control and internal data policies
9. International transfers
Your data may be processed outside the EEA (e.g. by Shopify or other providers). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your personal data according to EU standards.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, with the updated date above. Continued use of the website implies acceptance of the latest version.
11. Contact
If you have any questions or concerns about how we handle your data, please contact us at:
info@culture-galaxy.com